For questions, bug reports or suggestions, email us at:
vocanectar@gmail.com
We usually reply within 2–3 business days.
Subscriptions are managed by Apple. On your iPhone go to Settings → [your name] → Subscriptions, select VocaNectar and tap Cancel Subscription. You keep premium access until the end of the current billing period.
Sign in with the same Apple ID, open the app and tap Settings → Restore Purchases.
Not if you are signed in to iCloud on your iPhone. Your progress, custom words, quiz settings and language pair are stored in your own iCloud account, so you pick up where you left off when you reinstall the app or move to a new device with the same Apple ID. iCloud can take a few minutes; if your data does not appear, close and reopen the app. If iCloud is off, the data stays on the device only. Your subscription is tied to your Apple ID and comes back with Restore Purchases.
In the Settings tab, tap Change on the row that shows the language you are learning, choose your own language and the language you want to learn, then tap Save. Each language keeps its own progress; when you switch back, you continue where you left off.
Make sure your device volume is up and silent mode is off, and that a voice for the language you are learning is installed under Settings → Accessibility → Spoken Content.
The video must be watched to the end for the reward to be granted. If the ad fails to load or is closed early the app shows you a message; you can try again shortly.
There is no account to delete. In the app, Settings → Delete All Words deletes the current language's words and progress from both your device and iCloud. Removing the app only deletes the copy on the device.